Warranty & Replacements
At Peplum & Muse, we take great pride in every sleeve we design, print, and handcraft with care. Each creation undergoes meticulous quality control at every stage to ensure it meets our high standards of craftsmanship and aesthetic consistency.
Because every piece is entirely handmade, minor imperfections may naturally occur. These small variations are part of the authentic, artisanal character of our work and should not be considered defects.
Prior to dispatch, each sleeve is carefully inspected to confirm it is crafted to our standards.
If you believe that the sleeve you received has a significant issue or if it has been damaged during transit, please contact us within 7 days of delivery.
We kindly ask you to provide clear photographic evidence so that we can properly review the matter.
Depending on the situation, we will offer:
- A replacement of the handcrafted sleeve
- Or a partial refund
All resolutions are handled on a case-by-case basis, with a focus on fairness and customer satisfaction. 💬
🔔 Important Notice:
Since every sleeve is made-to-order as part of a custom service, returns are not accepted for reasons unrelated to defects or shipping damage. We appreciate your understanding and respect for the bespoke nature of our work.
In short:
- Minor imperfections are normal in handcrafted services.
- Strict quality control is applied before dispatch.
- Replacements or partial refunds are available in cases of significant defects or shipping damage, based on clear evidence.
- General returns are not accepted due to the custom-made nature of each creation.
Thank you for trusting us to create something truly special for your vinyl collection. Your support means everything! 🌟